Refund Policy

  • Refund Policy and Process for Overpayment on a Student Account

    The type of credit on a students' account will determine the method of initiating the refund and the length of time for a student to receive their refund.

    If a student has a Title IV (federal financial aid) credit on their account then a refund will be processed automatically within 14 days of the funds posting to a student’s account.

    If the credit on a students' account is not a Title IV credit then the student must request a refund by contacting the One Stop by email, phone, or in person.

  • Types of Credit Balances and How Refund Will Be Processed

    Credit Card Refunds

    If a refund is due and the original payment was made by credit card, the University of New Haven will credit back the card that was used for the original transaction. A refund check will not be issued.

    Overpayment through Wire Transfers

    Any excess funds that are wired to a student’s account will not be refunded to the student. Excess funds generated from a wire transfer will remain on the student account and used towards a future bill. If a student does not return to the University of New Haven, a refund will be processed by wiring funds back to the source of the initial wire payment.

    Federal Parent Plus Loan Credit

    Per federal regulation, a refund is issued to a PLUS loan borrower if an overpayment exists at the time all financial aid credits are applied to an account. Refunds will be issued to the student only if a parent requests it on the PLUS application.

    Cash and Check Refunds

    Cash, money order or certified check require three (3) business days to process. If a refund is due and the original payment was made by personal check, there is a ten (10) business day waiting period from the date your check was processed by the University, then three (3) business days.

  • Receiving Your Refund Check

    The University provides students with two options for receiving their student refund.

    1. Direct Deposit (recommended)
      Students are strongly encouraged to enroll in direct deposit through ePay to have refunds deposited directly into their checking or savings account of their choice. Students can enroll in direct deposit by clicking on the Student Choice Refunds menu option in ePay.
    2. Paper Check via Mail
      If a student is not enrolled in direct deposit, then the refund check will be mailed to the student’s mailing address in Banner. It is the student’s responsibility to make sure their mailing address in Banner is correct. Address changes can be made in Self Service Banner via myCharger.

    Students eligible for a refund are advised to monitor their ePay account. Once a refund is processed, Nelnet, the University’s refund processor, will send an email to the student to confirm their refund method. Students will then have approximately 24 hours from the receipt of the email to make changes to their refund method or account before the funds are disbursed.

    Please note the following important items concerning the processing of refunds:

    • All third party refund checks due to a Parent Plus loan credit, are mailed to the address provided on the Plus application. Direct deposit is not currently an option.
    • The University of New Haven will not stop payment and reissue a replacement check for at least 30 days after the original check is issued. If you are requesting that a check be mailed to you, please be sure your mailing address in Banner is correct to facilitate delivery. In the event that a check is lost or misplaced, a replacement check will be issued after the 30 day waiting period. Please note, there is a $20 fee for stopping payment on a refund check or re-issuing a check if the refund check is lost or misplaced.
  • Refund Policy Due to Withdrawal or Dropping from Courses - Fall 2020

    Tuition may be refunded in full when a class is closed, full, canceled or when the university rejects the enrollment application. If a student chooses to drop or withdraw from a course, tuition and other institutional charges will be refunded in accordance with the following schedule:

    Withdrawing from or Dropping Undergraduate/Graduate Courses - Fall 2020

    Percent of Refund  Date of Withdrawal
    100% 8/25/2020 - 9/1/2020
    80% 9/2/2020 - 9/8/2020
    60% 9/9/2020 - 9/15/2020
    40% 9/16/2020 - 9/22/2020
    20% 9/23/2020 - 9/29/2020
    0% 9/30/2020 - 12/16/2020

    *Please note room and meal plan charges are also prorated as outlined above.

    During the add/drop period, if you are swapping a course there will be no changes to your tuition charges, however, additional fees such as lab fees, online fees and/or tuition differentials, may apply. Those fees with be prorated as outlined above.

    *Important note regarding Title IV funds*

    Withdrawal from classes may require the return of Title IV funds. Please review the policy regarding the return of Title IV funds which is located on the financial aid website.

    University of New Haven abides by state and federal consumer protection laws. In states that have a Consumer Right-of-Cancellation Law, the University honors the state laws as they apply to application fees and/or tuition. Click here for further information regarding the state regulated refund policy for students who reside in Maryland or Wisconsin.

  • Withdrawing from or Dropping Summer/Winter Intersession Courses
    Percent of Refund Date of Withdrawal
    100% Before class begins
    50% 1st week of semester
    0% After the first week of classes

    During the add/drop period, if you are swapping a course there will be no changes to your tuition charges, however, additional fees such as lab fees, online fees and/or tuition differentials, may apply. Those fees with be prorated as outlined above.

    *Important note regarding Title IV funds*

    Withdrawal from classes may require the return of Title IV funds. Please review the policy regarding the return of Title IV funds which is located on the financial aid website.

    University of New Haven abides by state and federal consumer protection laws. In states that have a Consumer Right-of-Cancellation Law, the University honors the state laws as they apply to application fees and/or tuition. Click here for further information regarding the state regulated refund policy for students who reside in Maryland or Wisconsin.

  • Withdrawing from or Dropping Mini Terms or Online Programs - Fall 2020
    Percent of Refund Date of Withdrawal
    100% 8/25/2020 - 9/1/2020
    50% 9/2/2020 - 9/8/2020
    0% Sept. 9, 2020 - Oct. 14, 2020

    During the add/drop period, if you are swapping a course there will be no changes to your tuition charges, however, additional fees such as lab fees, online fees and/or tuition differentials, may apply. Those fees with be prorated as outlined above.

    *Important note regarding Title IV funds*

    Withdrawal from classes may require the return of Title IV funds. Please review the policy regarding the return of Title IV funds which is located on the financial aid website.

    University of New Haven abides by state and federal consumer protection laws. In states that have a Consumer Right-of-Cancellation Law, the University honors the state laws as they apply to application fees and/or tuition. Click here for further information regarding the state regulated refund policy for students who reside in Maryland or Wisconsin.

  • Tuition Appeal Process

    If you feel that you have an extenuating circumstance that justifies an exception to the University of New Haven refund policy, you may submit an appeal and it will be reviewed by the Tuition Appeals Committee. If you wish to appeal the assessment of charges on your account, click here to complete the Tuition Appeal Form. Please follow the instructions on the form in order for your request to be reviewed by the appeal committee. The appeals committee (comprised of representatives from various departments on campus) meets every other week to review student appeals. You will receive an email response to your appeal within ten business days of your appeal being reviewed.