United Airlines-University of New Haven Safety Project Wins National Award

The award, which recognizes measurable safety innovation, was awarded at a dinner in Chicago last week.  It recognizes a corporation, coalition, organization or individual that has achieved evidence-based success by taking an innovative approach to solving a long-held safety challenge.

Click here for more information about the award.

The United-UNH Data Visualization project came about after the Federal Aviation Administration required airlines to implement a safety management system and there was a merger between United and Continental Airlines. The project relies on data mapping to discover patterns and reduce injuries. The work done was a joint project of student interns from the University of New Haven Center for Analytics and United Airlines’ Corporate Safety Office. 

"This has been a great collaborative effort between United and UNH and is a terrific example of a ‘best-practice’ model," said Michael Quiello, United’s vice president of corporate safety and a 1975 UNH engineering graduate. "We thank the University for its support; we view the data-visualization as a leading-edge approach to safety and the results have applicability in other areas of business. The National Safety Council’s recognition showcased our innovation for a very large audience, as well as the partnership between United and the University of New Haven."

The project began when United needed to analyze mountains of data and put into accessible, actionable, easy-to-use, multilingual information, Quiello said. Since United Airlines and United Express operate nearly 5,000 commercial flights a day to 342 airports worldwide, Quiello said, the information had to quickly make sense to everyone from front-line workers to top executives in multiple countries.

"The program has been a remarkable opportunity for our students to contribute to a real and meaningful project," said Mario Gaboury, dean of UNH’s Henry C. Lee College of Criminal Justice and Forensic Sciences. "The college’s Center for Analytics has led this effort, providing dozens of students with unparalleled field experiences and we are delighted that the project was so productive for United Airlines and worthy of national recognition."

The project provided flexible, easy-to-use data that drives United employees’ attention to safety. "Marketing, sales, cargo, tech operations, network operations, airport operations and food services groups all have adopted it" Quiello said.

And best of all, the program worked. "Over two years, United reduced damages by 23 percent and injuries by 11 percent, and our airport operations division reduced injuries by 20 percent," he added.

The program has been adopted by five key operating divisions at United.

"We continue to expand the program by adding real-time data sources, which increases transparency and improves the quality of our discussions about how we can improve as an organization," Quiello said.

"The Green Cross safety award is highly competitive and is fitting recognition for the work the UNH students have done," Quiello said. "This partnership has had tangible results for United and for the students. It was the ideal internship from both the corporate and the educational standpoint."

About the University of New Haven

The University of New Haven is a private, top-tier comprehensive institution recognized as a national leader in experiential education. Founded in 1920, the university enrolls approximately 1,800 graduate students and more than 4,600 undergraduates.