Center for Family Business Events

September CFB Conferences

Tuesday, September 17, 2019
5:30 - 9:00 p.m.
Univ. of New Haven Orange Campus

Wednesday, September 18, 2019
8:00 - 10:30 a.m.
Bigelow Tea, Fairfield, CT

Purposeful Innovation through the Next Revolution: a conversation around Industry 4.0, Society 5.0, and Sustainability

Presented by Dr. Ripi Singh, CEO, Inspiring Next

Industry 4.0 is a name for the current trend of automation & data exchange in manufacturing technologies. It has percolated to other domains as commonly referred in the 4th industrial revolution. Ripi will address the essential questions – Why and How.

WHY: Business for the sake of profits is not enough. There is sufficient evidence to show that purpose driven companies command better market share, easier growth, attract better talent, and of course better margins. Technology for the sake of technology does not make sense to society. The value of technological innovation and business should be measured from its impact on quality of life. It ought to support Society 5.0; how we will live, on the other side of the 4th industrial revolution. In fact, we need to look beyond that. If we are the most intelligent species on Earth, then we must ensure that the planet is sustainable. The United Nations has provided us direction in terms with Sustainable Development Goals. We must answer to ourselves - What is the impact of our Business actions on those goals?

With all the guidance available today, it is easier than we think.

HOW: In Sept 2016, Ripi Singh shared his Innovation Framework and profile with members of the CFB. He will briefly connect that approach to purposeful innovation through the 4th Industrial revolution.

His Purpose-Profile diagram can help chart your journey towards a meaningful business and life.

TOOLS: Ripi will also provide hands-on tools as takeaways to help refine the purpose and chart out a path to accomplishing it.

About the Speaker

Dr. Ripi Singh is a freelance Innovation and Strategy coach. He works with his clients to discover purposeful innovation and master the art of innovation as we go through the 4th industrial revolution. Following a PhD in Engineering, with three decades of innovation experience, in academics, small business, and fortune 500; that spans aerospace and defense, energy and power, manufacturing, construction, and IT domains in Asia, Europe, and North America. He has shared his learnings with 50+ defense & commercial entities, delivered 250+ lectures, edited 4 books, and hosted a number of expert panels.

With an MS in Strategic Thinking from RPI in 2006, He began to apply his learnings to developing organizational innovation capacity. He has created an Innovate-Pedia a compilation of best practices; and EinFrame a SaaS product for managing Enterprise Innovation. He is an instructor with Caltech Technology and Management center.

He currently serves on the US delegation to ISO 56000 on Innovation Management; Chair of ASNT Committee on NDE 4.0; Council of CT Academy of Science and Engineering (most prestigious body serving the needs of the State), Advisory Boards of Univ of Hartford, Univ of New Haven, and Tsinghua University; Associate Editor for Materials Evaluation. His other recognitions include President of India Cash Prize for Research, National Technical Education award, and uninterrupted scholarships for 15 years from High school in India to Post-Doctorate from Georgia Tech.

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October CFB Conferences

Tuesday, October 22, 2019
5:30 - 9:00 p.m.
Univ. of New Haven Orange Campus

Wednesday, October 23, 2019
8:00 - 10:30 a.m.
Bigelow Tea, Fairfield, CT

The Art of Strategy and Game Theory: Let’s Play Jenga®

Presented by Brian A. Marks, J.D., Ph.D., Executive Director, Entrepreneurship and Innovation Program, and Senior Lecturer, Department of Economics and Business Analytics, University of New Haven, College of Business

Jenga, a simple game of removing and stacking blocks based upon basic rules, is a game of both physical and mental acumen. It is a game of mutual interdependence as is the world of business, economics, entrepreneurship, intrapreneurship and management. Brian A. Marks, J.D., Ph.D., Executive Director, Entrepreneurship and Innovation Program, and Senior Lecturer, Department of Economics and Business Analytics, College of Business, will introduce you to behavioral game theory and lessons one can learn from Jenga and its application to strategy, the overarching plan, and tactics, the specific actions, and decision-making in business and entrepreneurial operations.

November CFB Conferences

Tuesday, November 19, 2019
5:30 - 9:00 p.m.
Univ. of New Haven Orange Campus

Wednesday, November 20, 2019
8:00 - 10:30 a.m.
Bigelow Tea, Fairfield, CT

Delivering Wows!… Seven Surprising Ways to Create Memorable Customer Experiences.

Presented by Bryan Mattimore, Cofounder and Chief Idea Guy Growth Engine Innovation Agency

How do you stand out when the competition has a larger marketing and advertising budget, better brand awareness, and a well-established client base disinclined to change suppliers? One of the least expensive, but potentially most effective ways is to dramatically improve the level of customer experience you deliver to your clients.

Growth Engine co-founder and innovation guru Bryan Mattimore will share seven strategies – and creative techniques for translating these strategies into actionable ideas – for developing world class levels of customer experiences. Based on primary research his firm has recently conducted with best-in-class customer experience organizations such as Ritz Carlton, Zappos, and Disney, he will share some of the lessons learned, innovative stories, and unique organizational and training methodologies these organizations use to stand out from their competitors, and achieve their legendary reputations for delivering unmatched customer-experiences.

Among the critical – but also surprising – customer-experience strategies and practices covered in the workshop will be the importance of:

  1. Clearly Communicated and Continuously Reinforced Organizational Values
  2. Continuous and Creative Questioning
  3. Creating Customized Experiences for Different Customer Types and
  4. Using Metaphors and Mash-Ups to Improve and Invent New Customer Experiences

This workshop will also include three interactive exercises so that all session participants will have the opportunity to invent and adapt the presented best-in-class strategies to their unique industries, and generate unique and own able ideas they can immediately implement to dramatically improve their own company’s customer-experience initiatives.

Contact Us

Paul L. Sessions, Director
Phone: (203) 932-7421

Christine Delldonna, Director of Operations for the College of Business Centers & Institutes
Phone: (203) 931-6033

Mailing Address:
Center for Family Business
300 Boston Post Rd
West Haven, CT 06516

Office Address:
Center for Family Business
584 Derby Milford Rd.
Orange, CT 06477