Adjunct Professor, New York University. (September 1984 - May 1990).
Independent Consultant, Pivotal Resources, Inc. (January 2005 - Present).
For clients, design and deliver learning & training experiences/workshops and develop organizational change plans to support strategic initiatives including service quality, succession planning, expansion, mergers, downsizing, etc.; Design succession planning & talent management systems; Provide individual executive assessment, feedback, development planning & coaching to high-potential leaders to strengthen talent pipelines; Establish service quality initiatives, customer measurement and process improvements.
Leader Consultant, American Management Association. (February 2006 - January 2008).
Led a team of 5-6 HR Development professionals to design, develop, market and oversee the delivery of (using over 100 external affiliate trainers/instructors) over 80 AMA learning experiences (workshops, seminars, blended) covering topics in both individual development (e.g., communications, negotiations and interpersonal skills, thinking skills, self-management, conflict management, etc.) and leadership development (e.g., managing others, performance management, strategic planning & thinking, coaching, motivating employees for breakthrough performance, leadership vision, leading teams, managing organizational change, etc.).
HR Partner, Bayer Healthcare & Pharmaceutical. (December 2000 - December 2004).
Lead leadership development and organizational change initiatives to improve effectiveness of business and selected functions and served as the Human Resource Business Partner to various departments: Designed and managed succession planning, organizational designs & restructurings, team interventions, learning experiences, leadership assessment and development, performance management, process improvements.
Best Practices & Program Development, GE Capital Corp., Center for Learning. (September 1994 - October 2000).
Lead the development of training, and provide consulting, to improve organizational effectiveness of GE Capital businesses and selected external clients: Customer & employee surveys, organization design, reengineering of processes, empowerment & teams, classroom and web-based training and learning experiences, leadership development, performance management, and GE's Work-Out and Change Process
Vice President of Organizational Development & Executive Compensation, R. H. Macy & Co., Inc. (November 1991 - September 1994).
Directed development of strategies and programs to increase human resource and organization effectiveness, and influence major change efforts in support of Macy's re-structuring, with responsibility for management & organizational development and compensation.
Vice President of Organizational Research & Development, KRC Research & Consulting, Inc. (October 1989 - October 1991).
Directed and marketed client consulting to manage organizational change efforts, increase client's competitiveness, customer service quality, and human resource effectiveness.
Manager, Strategies for Service Excellence, Development Dimensions International (DDI). (September 1988 - September 1989).
Directed the start-up of new consulting unit to help client organizations deliver noticeably better customer service: Creating service strategies, evaluating customer perceptions, performance management, customized training, employee selection, reward and recognition programs.
Manager of Human Resource Research & Strategy, J.C. Penny Company, Corporate Personnel. (January 1978 - August 1988).
- Manager of Human Resource Research & Strategy(1984-1988)
- Organization and Staffing Manager (1979-1983)
- Human Resource Strategy Consultant (1978-1979)