The One Stop Student Financial and Registrar Services Office is an integrated customer service office representing the offices of the Bursar, Financial Aid, and the Registrar.

Questions We Can Help With:

Bursar’s Office: Tuition Billing, Payment Processing, Refunds

Financial Aid Office: FAFSA, Scholarships and Grants, Loan Options

Registrar’s Office: Registration, Transcripts, Degree Conferral

Need to meet with the One Stop? Our office is located in Bergami Hall next to Dunkin'. Students can make an appointment through Navigate here. We look forward to assisting you!

As a reminder, if you are a new federal student loan borrower, and you accepted the federal direct subsidized/unsubsidized loan(s) offered on your financial aid award, you are required to complete Entrance Counseling and sign a Master Promissory Note before the Financial Aid Office can finalize the loan(s) and credit your student account. Both requirements are completed online at www.studentaid.gov. Students can login to the My Financial Aid system to verify that both requirements have been completed.

Is your student account overpaid and are you expecting a refund? We will begin the refund process for the Fall 2023 semester the week of September 11 after the Fall add/drop period ends.

Student Refunds

• If a student has a credit on their account due to excess federal financial aid (Federal Student Loans, Federal Pell Grant, etc), a refund will be processed automatically within 14 days of the funds being posted to a student’s account. These funds will officially post to student’s accounts after the add/drop period.
• If the credit on a student’s account is due to non-federal financial aid (private loan, outside scholarship, overpayment, etc.), students can request a refund by completing the Refund Request Form found under the Refunds tab in ePay. This form will be available in ePay on September 7 after the add/drop period ends. If a student does not want excess funds refunded, the funds will be retained and applied to future charges.

Refunds Due to Federal Parent Plus Loan

Refunds due to excess Federal Parent Plus Loan funds will be processed automatically within 14 days of the funds being posted to a student’s account. These funds will officially post to student’s accounts after the add/drop period. A paper check will be mailed to the parent borrower’s address as listed on their PLUS Loan application. Refunds will be issued to the student only if the parent requests it on the PLUS application.

Direct Deposit

We highly recommend students enroll in direct deposit, so they receive their funds in a safe and timely manner. Click here for instructions on how to enroll. Please note, direct deposit for PLUS Loan refunds is currently not available.

Undergraduate students who wish to allow educational records to be disclosed and/or discussed with their parent or guardian (or any third party), must update their FERPA Contact Information annually. Students can access the form via myCharger in the FERPA Contact Updates section located on the One Stop Student Financial and Registrar Student Services page.

The Department of Education is currently making several changes to the 2024-2025 FAFSA for FAFSA Simplification and it will not be available as of the traditional October 1st date.

The anticipated launch date of the 2024-25 FAFSA will be in December 2023. For more details, please go to: Changes to the 2024-2025 FAFSA - University of New Haven.