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Reference and Circulating Materials
Government Documents
Interlibrary Loan
Journals
Databases
Internet Resources
The Marvin K. Peterson Library offers a variety of sources on effective communication and cultural/diversity issues. This guide is a starting point that presents a selection of resources, both ours and the Internet sources we list.
Some helpful links:
For help writing papers, consult the Center for Learning Resources writing lab in Maxcy Hall.
For library help, visit us at the Information Desk, call us at 203-932-7189, or e-mail us: LibraryHelp@newhaven.edu.
Use the Library Catalog to find circulating and reference materials, including books, audio-visual holdings, government documents, and periodical titles. (For periodical articles, see the Journals section.)
Our catalog uses the Library of Congress (LC) classification system and subject headings. LC assigns call numbers (letters and numbers) according to the book's primary subject.
Examples of some subject headings you might use in your search:
Choose the type of search you want by selecting from among the many options offered: keyword, subject, author, title, etc. Then place the cursor in the find this box and type in the words you want to search.
Look for search tips at the bottom of the catalog search page. For more detailed search strategies, consult our guide on Using the UNH Library Catalog.
The Big Book of How to Say It. PE1483 .M26 2001b
Bridging Differences: Effective Intergroup Communication. HM258 .G838 1991
Communicating and Adapting Across Cultures: Living and Working in the Global Village.
HF5382.55.N65 1999
Communicating at Work: Principles and Practices for Business and the Professions.
HF5718 .A33 2002
Communicating with Strangers: An Approach to Intercultural Communication.
HM258 .G84 1992
Communication between Cultures. P94.6.S26 2001b
Communication Ethics in an Age of Diversity. P94 .C572 1997
Competitive Advantage through Diversity: Organizational Learning from Difference.
HF5549.5.M5 H477 1995
Corporate Strategies for Effective Communications.
HF5718 .C57 1992
Creating Community from Diversity in Non-Profit and For-Profit Organizations: Employment Praxis. HF5549.5.M5 P44 1993
Creating a Competency Model for Diversity and Inclusion Practitioners HF5549.5 .M5 L32 2008
Cross-Cultural Interpersonal Communication. HM258 .C77 1991
Culture and International Business. HD62.4.C854 2000
Culture and Interpersonal Communication. HM132 .G83 1988
The Dictionary of International Business Terms. Ref. HD62.4 .S524 1998
Diversity Executive: Tasks, Competencies, and Strategies for Effective Leadership.
HF5549.5.M5 W53 2001x
Dynamics of Diversity: Strategic Programs for Your Organization. HF5549.5.M5 P65 1994
Experiencing Intercultural Communication: an Introduction. HM1211.M37 2001
Intercultural Competence: Interpersonal Communication across Cultures. HM1211 .L87 2003
Intercultural Encounters: The Fundamentals of Intercultural Communication. HM258 .K57 2001
International Negotiating: A Primer for American Business Professionals. HD58.6.K83 1995
Language Diversity and Writing Instruction. PE1405.U6 F37 1986
Managing Diversity in Public Sector Workforces. JK765 .R53 2002
Organizational Communication for Survival: Making Work, Work.
HD30.3.R53 2001
Profiting in America's Multicultural Marketplace: How to Do Business across Cultural Lines.
HF5718 .T457 1991
Strategic Communication in Business and the Professions. HD30.3.O35 2002
Writing That Works: Effective Communication in Business. HF5721.O53 1992
Doing business in the new China: a handbook and guide. HG5784 .Z56 2004
Kiss, bow, or shake hands: the bestselling guide to doing business in more than 60 countries HF5389 .M67 2006
The Marvin K. Peterson Library has been a Federal Depository Library since 1971. All currently received documents, and many of the older ones, will be found through library catalog searches. Many resources are available online; click on Linked Resources to check for the online availability of a particular item. For catalog items with the U.S. Gov't Docs location that are not online, come to the Information Desk for staff assistance.
GPO Access (Government Printing Office) contains bibliographic citations to documents published by Federal Government agencies from 1976 to the present, with links to the online publications where available. Also see Selected Internet Resources for lists of online government publications.
For more information on government resources, consult How to Find U.S. Government Documents, also available in print at the Information Desk.
Some document titles you might find useful:
Diversity in the Work Force. ED 1.310/2:450279. Paper only.
Diversity Training. ED 1.310/2:454403. Paper only.
Effective Communication: Independent Study. FEM 1.8:C 73/3. Paper only.
The Impact of Electronic Communication on Writing. ED 1.310/2:477614. Also in paper.
Language Learning in Social and Cultural Contexts. ED 1.310/2:423531. Also in paper.
Mass Communication: Technology Use and Instruction. ED 1.310/2:477608. Also in paper.
Organizational Communication: Research and Practice. ERIC Digest. ED 1.310/2:462702. Also in paper.
Seeing the Potential in Our Differences. TD 5.2:P 84. Paper only.
Training Speech-Language Pathologists to Serve Culturally Diverse Populations: A Model for the 21st Century. Final Progress Report, July 1, 1996-June 30, 2000. ED 1.310/2:460559. Also in paper.
If you can't find something in our catalog, please use our Interlibrary Loan (ILL) service. ILL request forms for books and articles are available at the library Information Desk and online from the library's website. You should complete a separate ILL request form for each item requested. Note: It is the Peterson Library's policy not to order course textbooks. For more on Interlibrary Loan, click here.
Scholarly Journals and Other Periodicals
Journals at the MKP Library on the home page is a listing of most of the periodical titles, current and historical, to which you have access through the library. Formats of journals include print, microform and electronic (online). To find:
♦Single journals or articles: If you have the citation to an article, type the title of the journal into the top search box. Results will show which databases contain the journal electronically and give you a list of available issues to search through. Available UNH Library Holdings are also given to enable you to find and/or copy the article in the library. Current and older issues of most of our print periodicals, interfiled in a single alphabetical arrangement, are on the lower level. Ask for current newspapers and microform holdings at the Circulation Desk.
♦Lists of journals by title or subject: For searching a journal by title, use the top search option, with the drop-down box set to Title contains all words and search with title keywords (e.g., diversity, communicat*, multicult*, etc. [*= truncation here]). You can also select a subject category (lower drop-down search box) and select subjects like Business & Economics or Journalism and Communications and the listed subcategories. These methods allow you to identify periodicals in a field and browse current issues of these periodicals, either online or in the library.
♦A list of articles on a subject: Consult the Databases section. For more on searching for periodical articles, consult our library guide on Finding Articles.
The following is a sampling of journals we have that cover topics in Effective Communication and Cultural/Diversity Resources:
Administrative Science Quarterly
American Communication Journal
Business Communication Quarterly
Cultural Diversity & Ethnic Minority Psychology
European Diversity and Autonomy Papers-EDAP
International Journal of Cross Cultural Management: CCM
Journal of Business Communication
Journal of Cross-Cultural Psychology
Scribes Journal of Legal Writing
Westminster Papers in Communication & Culture
The most efficient way to find articles by subject is to use an index that searches the contents of many journals at one time. The Proxy Connection provides access to most of our databases when you are outside the library and it must be used often in the library as well. Enter your 16-digit UNH ID number when requested. (This number is on the back of newer cards.)
Select databases by title or provider or use the Subject List. Check out the Annotated List of Databases on the library home page for search tips, publications included, user's guides, tutorials, and links for each database.
The following is a list of some specialized and multidisciplinary databases that include information of interest to students regarding effective communication:
ABI/INFORM. For accounting, business, management, human resources, public administration, marketing, computers, economics, engineering, health care, and finance students:
Academic One File. A source for peer-reviewed, mostly full-text articles from more than 12,000 of the world's leading academic journals.
BNA Human Resources Library. You can search state and federal laws and regulations, National Labor Relations Board decisions, analysis and commentary. Contains a subject area devoted to Nondiscrimination and Diversity.
Business and Company Resource Center. A database of company profiles, brand information, market intelligence, rankings, financials, investment reports, histories and industry news going back twenty years. You can search for articles on workplace multiculturalism.
Campus Research by Westlaw provides access to news and business sources and legal information. The News & Business tab allows comprehensive searching of newspapers, trade journals, magazines, broadcast transcripts, and other sources. The Law tab gains access to major legal resources, such as American Jurisprudence 2d, American Law Review, more than 700 journals and law reviews, U.S. Code Annotated, all federal and state court cases, state statutes and regulations, Code of Federal Regulations, Federal Register.
Conference Board Online. The online version of this print source of information on economic and business issues. Includes reports, articles, and economic data for the United States on management, economic and financial issues.
CountryWatch provides critical country-specific intelligence and data clients including public and private sector organizations with overseas operations and global interests. Country Reviews that give demographic, political, economic, business, cultural and environmental information.
CQ Researcher provides original, comprehensive reporting and analysis on issues in the news. Controversial topics are addressed in a balanced, unbiased manner in the CQ tradition. New topics are published weekly. Issues include Diversity in the Workplace, Affirmative Action in Undergraduate Admission, and Racial Diversity in Public Schools.
http://proxy-server.newhaven.edu:2048/login?url=http://proquest.umi.com/login?COPT=REJTPUcyODcrNTQ5OCZJTlQ9MCZWRVI9Mg==&clientId=27975 Search by author, adviser, or subject keyword and more.
EBSCOhost: There are 3 psychology databases within EBSCO which may be searched simultaneously: PsycINFO, PsycARTICLES , and the PSYCHOLOGY & BEHAVIORAL SCIENCES COLLECTION. PsycINFO, from the APA (American Psychological Association,) is the online equivalent to Psych Abstracts. Contains more than 2 million citations and summaries of scholarly journal articles, book chapters, books, and dissertations, all in psychology and related disciplines, dating as far back as the 1800s. Journal coverage, which spans 1887 to present, includes international material selected from nearly 2,000 periodicals. PsycARTICLES provides is a definitive source of searchable, full-text, peer-reviewed scholarly and scientific articles in psychology. The database contains more than 40,000 articles from 56 journals--45 published by the American Psychological Association (APA) and 11 from allied organizations. Psychology & Behavioral Sciences Collection (1965- present). Provides nearly 575 full text publications, including nearly 550 peer-reviewed titles.
Education Journals & Wilson Education Abstracts ProQuest® Education Journals gives users access to over 760 top educational publications, including more than 600 of the titles in full text. Search ‘Communication and Effectiveness', ‘Communication and Managerial Skills' and more.
Emerald Fulltext Journals Online is a collection of business and management research, with 190 journals and a wide range of serials, series and books in management and related fields. All of Emerald research journals are peer-reviewed to ensure the highest quality.
Encyclopedia of Multicultural America (iCONN's E-Books for colleges). Substantial essays on various cultures in the United States. The essays contain links to further information and organizations.
Expanded Academic ASAP. Balanced coverage from 3,500 indexed and 2,100 full-text titles in a wide variety of disciplines including: social science journals, humanities journals, science and technology journals, national news periodicals, general interest magazines, newswires, and many others. International communication and interpersonal communication are two searches that you can try.
FirstSearch provides access to many useful databases such as SIRS Researcher which covers social, scientific, economic, and political issues worldwide. Search groups of databases (by topic) or by individual database. FirstSearch can also suggest the best database to search, depending on your search terms. Please note: Available in the library only.
Gale's General OneFile is a comprehensive periodical resource that puts more than 60 million articles at your fingertips with a single search query. More than 11,000 titles and backfile coverage from 1980 - from mainstream to specialized sources. Diversity training and business communication methods both yield big hits.
General Reference Center Gold integrates key business and general interest titles, from national news magazines and encyclopedias to core business journals. More than 4,500 titles including 3,500 in full text
Informe - Revistas en Espanol Created exclusively for Spanish-speaking users, this full-text electronic reference tool is the first system to provide indexing, images and full text of popular Hispanic magazines -- not just translations. Also included is a thesaurus and interface that are uniquely designed for Spanish-speaking users.
LegalTrac provides indexing for approximately 875 titles including major law reviews, legal newspapers, bar association journals and international legal journals, plus law-related articles from over 1,000 additional business and general interest publication.
NBER Working Papers - National Bureau of Economic Research publications that can be downloaded. We have the print publications in the library. Many are also accessible from the Library Catalog's Linked Resources tab. Search terms like diversity, communication, or teamwork.
ProQuest: by choosing multiple databases, you may search most of the databases we get from ProQuest (with the exception of Historical Newspapers, which must be searched individually). Some recommended searches include: Communication skills; ("Multiculturalism & pluralism" AND "Corporate"):
ProQuest Historical Newspapers Offers full page and article images with searchable full text of the following newspapers:
ProQuest Newspapers Search the full collection of the following newspapers:
Social Services Abstracts Includes citations and abstracts on international literature in the area of social work, human services, social policy, community development, and related areas. Coverage begins in 1979 and continues through present, updated monthly. Sources include journals, dissertations, and book reviews.
Sociological Abstracts Covers international literature on sociology, social sciences and behavioral sciences. Entries are drawn from journals, books, conference papers, and dissertations. Coverage begins in 1952 and continues through present, updated monthly. Citations and abstracts only. Search descriptors like Organizational Culture, Organizational Effectiveness, or Information Dissemination.
Selected Internet Resources
Academy of International Business The AIB consists of scholars involved in the creation and dissemination of knowledge about international business and policy issues. The group's publications include the Journal of International Business Studies.
Affirmative Action and Diversity Project This site presents diverse opinions regarding Affirmative Action topics; rather than taking a singular pro or con position, it is designed to help lend many different voices to the debates surrounding the issues of affirmative action.
Allyn & Bacon Public Speaking Website Contains the following sections, which walk you through preparing and presenting that speech: assess, analyze, research, organize, deliver, and discern.
American Communication Association International not-for-profit organization whose mission is to effectively make use of new and emerging technologies to facilitate communication instruction, research and criticism.
American Institute for Managing Diversity Advancing Diversity Thought Leadership through Research, Education and Public Outreach.
Association for Business Communication (ABC) is an international organization focusing on excellence in business communication scholarship, research, education, and practice. Publishes Business Communication Quarterly and the Journal of Business Communication.
The Association for Education in Journalism and Mass Communication is a non-profit educational organization dedicated to providing resources such as news, research and career opportunities.
Best Practices in Achieving Workplace Diversity U.S. Department of Commerce and Al Gore's National Partnership for Reinventing Government Benchmark Study.
Dartmouth Writing Program Gives pointers to college students on clearly communicating in their writing of academic papers. Topics range from ‘What is a research paper?' to ‘Writing a thesis'.
Diversity Online is the official website of The Institute for Corporate Diversity, a leading diversity database and research publisher in the U.S. The Institute currently publishes the monthly newsletter, Diversity Monitor; the weekly news update, Diversity Newswire; as well as the award-winning directory, Diversity in Corporate America, a 500-page reference work with essential information for executives managing diversity programs in America's largest organizations.
Diversity Web Calling itself "the most comprehensive compendium of campus practices and resources about diversity in higher education that you can find anywhere," this site has an extensive set of links to the benefits of diversity, institutional evaluation, and curriculum development.
Eastern Communication Association Professional communication association focuses on research, criticism, communication theory, and excellence in teaching.
Effective Communication Skills Part of the module entitled Management Essentials: Supervisory Skills, from Cornell University. Includes tip on being assertive, good listening, and nonverbal communication.
Ethnic Majority- Workplace Diversity Workplace Diversity for African, Hispanic (Latino), and Asian Americans. Critical issues such as business, politics, workplace, and education. EthnicMajority was founded by Clifford Tong, CEO of Diverse Strategies, a business and management consulting firm in Oakland, California.
Executive Planet Business Culture Guides that give detailed discussions country by country on everything from appointment-making to closing the deal.
GlobalEDGE A premier site for information on global business, with such offerings as: global resources, country information, news, industry information, research and tools to help managers make decisions. Created by the International Business Center at Michigan State University.
International Association for Cross-Cultural Psychology Affiliated with the International Union of Psychological Science, the Association's aim is to "facilitate communication among persons interested in a diverse range of issues involving the intersection of culture and psychology." Publications are the bimonthly Journal of Cross-Cultural Psychology, and the quarterly magazine/ newsletter Cross-Cultural Psychology Bulletin.
International Association for Business Communicators Founded in 1970, The IABC provides a professional network of more than 15,000 business communication professionals in over 70 countries.
International Communication Association Based in Washington DC, the ICA aims to advance the scholarly study of human communication by encouraging and facilitating excellence in academic research worldwide. Publishes the Journal of Communication, Human Communication Research, Communication Theory, Journal of Computer-Mediated Communication and Communication, Culture, & Critique.
Lambda Pi Eta is the official communication studies honor society of the National Communication Association (NCA).
National Communication Association NCA is the oldest and largest national organization to promote communication scholarship and education.
Organization for the Study of Communication, Language & Gender is a forum for professional discussion and presentation of research in the areas of communication, language and gender. OSCLG is also affiliated with the journal Women and Language.
Toastmasters International An organization whose goal it is to make communication clear and effective. This site has clear, concise tips on public speaking.
Idealist.org: Diversity in the Workplace Includes Support for Employees, a toolkit for Human Resources management, and links to more diversity websites.
International Listening Association is a professional organization whose members are dedicated to learning more about the impact that listening has on all human activity. ILA was formed in 1979 to promote the study, development, and teaching of effective listening in all settings.
Vibes Virtual International Business & Economic Sources provides over 3,500 links to online international sources for business and economic information. These links include full-text articles and research reports, stats, and portals to other sources.
Workforce diversity: Opportunities in the melting pot Published by Occupational Outlook Handbook online, this is an extensive article discussing how diversity is a continuing trend in the workplace, and looking at some ways diversity enriches nursing, teaching, and legal occupations
World Communication Association is dedicated to the improvement of communication worldwide by linking those people who hold common professional and personal interests.
Any Questions? Ask at the Information Desk or call us at (203) 932-7189
or E-mail us.
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