Frequently Asked Questions for Parents and Families

A list of questions and answers specifically for parents and families of our students and prospective students.

Residential Life & Housing FAQ for Parents

Q:  Can you give me a student’s room number/phone number?

A:  For privacy reasons, we will not give out a student’s information, however, we would be happy to contact your students and leave your student a message to contact you.

Q:  My student is not getting along with his/her roommate? What should I do?

A:  Your student should contact their Resident Assistant (RA).  The RA, in conjunction with the Resident Director (RD), will help your student to navigate the conflict and mediate if necessary.  Our ultimate goal is to assist students in resolving their conflicts.  If necessary, our staff can also assist with a room move based upon the vacancies available on campus.

Q:  My student has a problem with his/her room. How does s/he communicate the need for a repair, etc.?

A:  Your student should contact his/her RA so that a work order may be submitted to The Facilities Department.

Q:  What is the role of an RA and RD?

A:  RAs are undergraduate student staff trained to assist with mediation, coordinate community building and educational programs as well as respond to violations of University policies.  Resident Directors are graduate student staff who supervise each residence hall and the RA staffs.

Q:  What can my student bring to campus?  What items are prohibited?

A:  Our list of what to bring is available on the University website.  The prohibited items list is outlined in the Student Handbook.

Q:  Can my student’s younger sibling come up to visit?

A:  Siblings are welcome to visit for the day; however, siblings under the age of 18 are not permitted to spend the night in the residence halls.

Q:  What are LLCs?

A:  Living Learning Communities, commonly known as LLCs, are communities within our first year residence areas.  Students are grouped together based upon their intended major or common interest.  Each LLC works directly with a faculty advisor and a RA who plan programs, field trips, and other activities based upon the theme of each LLC. For more information about LLCs, click here 

Q: When do students move into the residence halls?

A: Click here for the academic calendar that will provide this information

Q: What does it mean to sign a housing agreement? 

A: All students are required to complete a housing license agreement which is binding for the academic year.  For more information please, click here

Q: Can you give me an overview of the University’s philosophy regarding Residential Life? What do they do?

Mission Statement: The mission of The Office of Residential Life is to create a safe, supportive, inclusive and engaged living-learning community that enhances students' personal and academic success. Through collaboration with all members of the University of New Haven, we promote leadership and personal development by providing opportunities for students to create and implement a vision for their community and future.

Vision Statement: The Office of Residential Life will support the mission of the University of New Haven through a quality program that provides educationally purposeful programming, initiatives and leadership opportunities that promote student growth, independence and persistence at the University.

To Fulfill The Office of Residential Life Mission We:

  • Will support the University's mission and values; and challenge students to apply these ideals to their own lives.
  • Will promote academic success and personal development through partnerships with students to create a comfortable and supportive living environment.
  • Will nurture a cohesive and respectful residential community where all members will strive to engage in open and honest dialogue.
  • Will assist and support students in their transition to a more independent and self-directed living environment through our intentional programming and publication efforts.


Living on a Diverse Campus

1. What is the purpose of the Myatt Center for Diversity and Inclusion?

The Myatt Center for Diversity and Inclusion assists the University in promoting cultural diversity, awareness, and sensitivity throughout the campus community.  Its programs, services and activities promote cultural identity and understanding within a multicultural environment.

2. What kind of resources and assistance does the Myatt Center for Diversity and Inclusion provide for students?

The Center can assist students with finding information about scholarships, internships, conferences and events that are of special interest to women, students of color, members of the LGBT (Lesbian, Gay, Bisexual, Transgender) community, etc. The Center also maintains and advertises cultural events taking place in the New Haven area. 

3. Where is the Myatt Center for Diversity and Inclusion located?  

The Center is located on the first floor of Gerber Hall.  

4. I'm looking for information about Jewish culture (OR Latin American art OR learning disabilities OR bisexuality....) .  Can your center help me?

Yes!  The Center is in the process of developing a Diversity Resource Center which will feature books, DVDs, CDs, magazines, and journals where students, faculty and staff can find information on topics related to ability, race, gender, religion/spirituality, and sexual orientation. 

5. Is the Myatt Center for Diversity and Inclusion only for female or LGBT students, students of color, etc.?

No; any and all members of the University community, regardless of background are welcome and encouraged to stop by and chat with the Director, check out the Resource Center, and attend Myatt Center for Diversity and Inclusion events!

6. What types of programs and events does the Student Center for Diversity and Inclusion sponsor?

During the past year, Myatt Center for Diversity and Inclusion staff members have presented activities and workshops in classrooms and residence halls and co-sponsored programs with the International Services Office, the Office of Undergraduate Admissions, and various student organizations.  In the coming months, the Myatt Center for Diversity and Inclusion plans to sponsor events such as guest speakers, movie nights, cultural craft nights, and poetry slams.  If there's a specific event you'd like to see, please let us know!

7. Are there student groups which celebrate various aspects of diversity (ie religion, ethnicity, gender, sexual orientation)?

The University has many clubs and organizations to choose from!  Examples of student organizations include the following:

Ambassadors for Christ (AFC)

Asian Student Association (ASA) 

Black Student Union (BSU) 

Caribbean Student Association (CSA) 

Cultural Greek-Lettered Organizations


International Student Association (ISA) 

Latin American Student Association (LASA)

Mogalize (UNH's organization for trans-identified students and their allies)

National Association for the Advancement of Colored People (NAACP)

National Society of Black Engineers (NSBE)

People Rejoicing in Diversity Everywhere (PRIDE)(UNH's Gay, Lesbian, Bisexual, Straight Allies organization)

Reformed University Fellowship (RUF)

SPELL (Student Pagans Educating, Leading and Learning)



Health Services

Q: Who staff’s the Health Clinic?                                     A: The Health Services staff include:  Registered Nurses, a Nurse Practitioner, part-time physicians, a Certified Nurse Midwife,

There is a Registered Nurse in the Office every day to see students during Office Hours Monday - Thursday 8:30am-5pm and Friday 8:30am-4:30pm.

Prescribing Clinician Hours are posted on the office door daily.  These hours vary day to day so it is recommended the student call prior to coming to verify that day’s hours.

Q: Do students have to pay when visiting Health Services for sickness?                                                                    A: There is no fee charged for being seen at Health Services. However, if medication is prescribed the student goes to a pharmacy off campus to get it filled and is responsible for any costs there.


Q: Is there an overnight service for sick students on campus?                                                                       A: The University Health Services is an ambulatory care center, therefore, we do not provide overnight services. For students who are ill after the clinic has closed, there are several Urgent Care or Walk-In Clinic's in the area. If the situation is of an emergent nature, students who live on campus should contact their Resident Assistant or Hall Director, Campus Police, or call 911. The student will then be evaluated by EMS personnel and transported to a local emergency room.


Q: Does Health Services go to the Residence Halls when a student is ill?                                                                A: The Health Services Staff does not make “house calls.” If the student is not feeling well or needs medical attention, the student must come to the clinic for care.


Q: Can students have blood work or X-rays taken at Health Services?                                                                                      A: The clinic is not equipped to draw blood or take X-rays on site. There is, however, a Laboratory/X-ray facility within a short distance of the University that students are referred to for testing.


Q: Can students get their prescriptions filled at Health Services?                                                                                A: No, the clinic does not have a pharmacy on site. However, there is a CVS pharmacy (that is independent of the University and Health Services) across the street from the University of New Haven's main campus.  There are also other pharmacies within a close range of the University (Walgreens, Rite Aid, and Target, among others).


Q: As a Parent or Guardian, can I get information regarding my child’s visit(s) to Health Services?                              A: A student’s visit to Health Services is confidential. We understand that parents/guardians are very concerned about the child’s well being, but we cannot openly discuss anything about the student with you unless we have permission from the student to do so.  In most cases, we encourage the student to give Health Services verbal permission to speak to their parent. However, the decision is left up to the student and may be different on case to case basis.


Q: What does my child need to do if he or she needs to go to the hospital? How will he or she get there?                  A: If a serious illness or injury occurs, an ambulance can be called for transportation to the hospital. In non-emergency situations, the student is required to obtain their own transportation via a friend or taxi. In non-emergency situations when Health Services is closed,  students are urged to use local Urgent Care Centers or Walk-In Clinics.


Q: What information does Health Services need to have about my child?                                                                A: All fulltime students must complete the 4-page Physical/Immunization Form sent to them by the Admissions Office. Please read and complete it carefully. All students must be up to date on all Immunizations. All of the required Immunizations are listed in the Information sheet provided with the Physical form. Students should make a copy for their own records. We also encourage students to provide the Office with a copy of their Private Medical Insurance Card.


Q: What medical supplies, if any, should my child have at college?                                                                                                                           A: We recommend that parents/guardians make a “First Aid Kit” for their student to keep in his/her dorm room. Item suggestions include:

Prescription medications, which should always be kept in Pharmacy labeled box/bottle/container and stored in a lock box.
Digital thermometer
Band-Aids (assorted sizes)
Gauze pads
Reusable ice packs
Antibiotic ointments (such as Bacitracin)
Cold medication
Cough drops/throat lozenges
Cough syrup
Tylenol or Advil
Rolaids, Tums, or Maalox

Q: Where is the closest pharmacy to campus?                  A: There is a pharmacy located in Shoprite of West Haven.


Financial Aid

Q. What exactly is financial aid and where does it come from?

A. Financial aid includes Scholarships (money you don’t have to repay, that is based on merit and/or financial need as determined by the FAFSA), Grants (money you don’t have to repay, that is based on financial need as determined by the FAFSA), Loans (money you borrow that you do have to repay), and Student Employment (money the student earns by receiving weekly pay checks for hours they work in a position through the university).

Financial Aid can come from several sources:  the federal government, the state in which you are a resident, the institution, and private sources (agencies and organizations such as civic groups, high schools, churches, etc.).

Q. How does my child apply for financial aid?

A. The first step is to submit the Free Application for Federal Student Aid (FAFSA) with the University of New Haven federal school code (001397), by the University priority deadline, March 1.  Families should file the FAFSA at  Once the FAFSA is completed with the University federal school code indicated on the application, it will be sent to the University of New Haven from the federal processing center. 

In addition, all new students and current students selected for verification by the federal processing center must submit to the Financial Aid Office a Verification Worksheet and copies of the federal Tax Return Transcripts (for student and parents who filed a federal tax return) by the stated deadline.  The federal Tax Return Transcripts must be obtained by contacting the IRS either at Students should also try to utilize the IRS Data Retrieval process on the FAFSA to populate their federal income and tax information directly into the FAFSA. This process will alleviate the need to obtain tax return transcripts from the IRS.

Note: The Financial Aid Office may request additional documents or information in order to successfully review your file.  More detailed instructions and links are found on Applying for Financial Aid 

Q. What are the most common errors made when applying for financial aid?

A. Filing your application late and submitting illegible, incomplete, or unsigned documentation are some of the most common errors.  In addition, the following are the most common errors made on the FAFSA: Incorrect Social Security Numbers – Not using your legal name from your social security card- Omitting the school code 001397 – Males not registering for selective service/Females not indicating that they are Female resulting in a selective service flag issue – Failing to include stepparent income – Failing to report untaxed income such as child support, contributions to a 401k plan or an IRA, etc. – Under reporting or failure to report parent and/or student assets – Incorrect reporting of number in household/college. Please be sure to check your FAFSA carefully before submitting it.

Be sure to submit your FAFSA at the federal website:

Q. How does my child apply for merit scholarship at the University of New Haven?

A. Merit-based grants such as but not limited to the Distinguished Scholar Award, Presidential Scholarship, or Charger Award are awarded by the University of New Haven's Admissions Office at the time of acceptance to recognize a student’s scholastic achievement.  You may only receive ONE merit based traditional scholarship. Visit the Merit Scholarships page for more detailed information.

Q. As a parent I cannot afford to pay for my child’s tuition, can they be considered independent?

A. In order to be considered independent the student must be able to answer “Yes” to one of the dependency questions on the FAFSA.  If the student can answer “Yes” then they are independent and no parental information is required on the FAFSA.  If the student answers “No” to all of the dependency questions, the student is considered dependent and parent information is required on the FAFSA.  The questions involve if the student is over 24 years old, married, in a graduate program, serving on active duty in the armed forces, have children whom they support more than 50%, an orphan, an emancipated minor, in legal guardianship, or homeless as determined by their high school homeless liaison.  Documentation may be required to confirm independent status.

General Award Information

Q. What type of financial aid is available at the University of New Haven?

A. There are several different types of financial aid available to eligible recipients, from a variety of sources.  These resources are outlined in Financial Aid Programs.

Q. When will my child know how much aid he/she has been awarded?

A. Prospective students who have submitted the FAFSA by the University of Nwe Haven's March 1 priority deadline and have been formally accepted by Admissions, will receive “estimated” aid award information, beginning in March based on the date the FAFSA is received.  An award notification is mailed to the student with instructions to access the University's online financial aid system to view all the details of your “financial aid package”.  A final award will be made once you have submitted all required documentation.  Your estimated award may be subject to change if the tax documentation pertaining to income or assets indicates a significant change from the information originally reported on your FAFSA.

Returning students are notified beginning in June after their academic progress is reviewed at the end of the academic year. Students are sent an email to their University email address advising them their financial aid award is ready for viewing on-line.

Q. Will the University meet 100% of my child’s need?

A. The Financial Aid Office has a limited amount of resources to distribute as equitably as possible to all of our financial aid applicants.  We meet a percentage of a student’s need with grants, scholarships, loans and student employment.  Most families supplement their EFC and unmet need through a variety of resources such as the federal parent PLUS loan, a private alternative loan or the Tuition Management System payment plan.  These alternative options can be found on our website under the heading Loan Options/Paying Your Bill.


Things to Know After You Receive Your Award 

Q. What is meant by “financial need”?

A. Each student’s individual financial need is calculated based on the following formula: Cost of Attendance (COA) – Expected Family Contribution (EFC) = NEED.  The Expected Family Contribution (EFC) is calculated by the Federal Department of Education from the information reported on your FAFSA. The EFC formula considers income, assets, family size and number of family members in college.

Q. Why is my child’s award letter different than the EFC that was listed on the FAFSA?

A. The EFC is the calculated amount that the federal government believes your family can contribute toward the student’s education.  However, this does not mean that you will be paying the amount of your EFC to the institution.  You may pay more or less depending on your financial aid award.  The Financial Aid Office has a limited amount of resources to distribute as equitably as possible to all of our financial aid applicants.  We meet a percentage of a student’s need with grants, scholarships, loans and student employment.  Most families supplement their EFC and unmet need through additional resources.

Q. How do we finalize my child’s award package?

A. In order to have a final review completed, students must accept the financial aid offered and submit all documentation requested.  Accepting the financial aid award does not represent an agreement to attend the University.  Once all documentation is received and reviewed, you will receive notification of any changes to the student’s preliminary aid award.  Students with no changes to their preliminary aid award will receive an e-mail to the e-mail addresses listed on the FAFSA, indicating that everything on the original award is now finalized.

Q. What if our family has extenuating or unusual circumstances that are not reflected on the FAFSA?

A.  Families who experience a significant change in income, marital status, loss of job, or encounter special circumstances that are affecting their current financial situation may complete the Special Condition/Circumstances Appeal form.  Along with this form, families must provide a detailed factual explanation of the situation along with supporting documentation to the Financial Aid Office.  In some cases the Financial Aid counselor will request additional information in order to perform an accurate evaluation of the circumstances.

Q. If my child receives an outside scholarship must we notify the financial aid office?

A. Yes. Anytime a student receives funds from an outside company, employer, agency, civic group, etc. the student must report it to the University of New Haven's Financial Aid Office.  Any outside scholarship will first be used to satisfy unmet need and then be used to replace self-help (federal loans or work-study).  Typically these funds are sent directly to the University on the student’s behalf.  You should forward to the Financial Aid Office, a copy of your award notification from the agency providing the scholarship. In some cases a revision to tuition based  merit scholarships may occur.

Q. Will the University “match” a financial aid package from another institution?

A. Each institution has its own unique set of awarding criteria that may treat students differently, especially when it comes to awarding institutional financial aid.  The University of New Haven and most institutions are not in the practice of matching another school’s financial aid award.

Q. Why did my child not receive Federal Work Study from the University of New Haven?

A. The University of New Haven receives a limited amount of Federal Work Study funding to award to students.  If your child did not receive Federal Work Study as part of their financial aid award they can ask to be added to a Work Study waiting list in the Financial Aid Office once classes begin in the Fall term.  Students may still apply for Bursary positions which are funded through individual departments on campus.  Students should seek out supervisors of departments and their professors to inquire about any available Bursary positions.  Bursary students, like Federal Work Study students are paid via a weekly paycheck for hours they work.  Some Bursary job postings can also be found online on the student’s Blackboard account under the Career Services tab.

Q. How do I pay for the remaining costs above the financial aid that has been offered?

A. Beyond the financial aid listed on the award letter there are additional ways to pay the remainder of your bill. 

1-      Search for outside scholarships through your community, high school, boy/girl scouts and so on to see if there are any opportunities for which you may qualify.  There are also some good websites that help you look for outside scholarships (ex:  More scholarship search sites are listed on our website under financial aid resources.  In addition, if you are near campus you can come into the Financial Aid Office and review the scholarships that have been posted on our bulletin board and in our scholarship binders.

2-      Payment Plan through Tuition Management Systems (TMS).  If you think the remaining costs (or a portion of the remaining costs) would be manageable in the TMS 10-month payment plan then you may visit the Bursar’s Office website to complete the online enrollment form.  Billing and payment plan information can be found at Bursar's Office .

3-      Parent PLUS Loan – The Parent is the borrower of this type of loan.  It has a fixed rate of interest and is a federal loan.  Your parent can apply for the parent PLUS loan online at  If a parent is denied for a parent PLUS loan the student is eligible for an additional $4000 (as a First-Year student or sophomore) and $5000 (as a junior or senior) in the unsubsidized Direct Student Loan. 

4-      Private Alternative Loan Options – The student is the borrower of this type of loan.  The student will most likely need a credit-worthy cosigner for the loan to be approved. 

5-       Information on both of the Parent Plus loan and Alternative loan options can be found on the Financial Aid webpage under the heading “Loan Options/Paying Your Bill”.


Continuance of Financial Aid

Q. Does my child have to re-apply for financial aid every year?

A. Yes. Financial aid is not automatic and must be reapplied for each year. Families can file the FAFSA each year after October 1 at  The University of New Haven's priority date for returning students to submit the FAFSA is January 1st.


Q. Is my child guaranteed financial aid each year?

A. A student’s need is determined for one year at a time and is therefore subject to change from one year to the next.   Students are required to reapply with a new FAFSA and provide the latest tax documentation by the annual deadline each year.  In addition, students must maintain satisfactory academic progress requirements in order to continue to be eligible to receive financial aid each year.  The Financial Aid Office strives to maintain the same award from year to year.  However, there are certain factors that can cause significant change to a financial aid award.  These include: changes in the expected family contributions (EFC), reduction of the number of family members in college/household, change in marital status, moving off campus, going on a study abroad program, and making satisfactory academic progress.

Q. If my child attends a study abroad program through another university will he/she still be eligible for financial aid?

A. Students studying abroad through another educational institution will be eligible for their federal financial aid through a consortium agreement but not institutional financial aid programs such as the University of New Haven's Grant award or merit based programs, unless they are an International Scholar as designated by the Study Abroad Office.  For additional information, visit the Study Abroad Office website for the Study Abroad Policies and Full Policy on Financial Aid and Fees for Study Abroad.


Paying Your Bill 

Communication Timeline

Early January              undergraduate spring bills are due to be paid

Late January               1098T tax forms mailed home

Mid February               fall room deposits and residual student account balances due to be paid

Early April                   residual student account balances due to be paid for advanced registration

Early June                   undergraduate fall bills issued

Early July                    undergraduate fall bills due to be paid

Early November           residual student account balances due to be paid for advanced registration

Early December           undergraduate spring bills issued


Frequently Asked Questions

Q: Why did I not receive a tuition bill in the mail?

A: All University of New Haven tuition bills are processed electronically and can be paid electronically through the ePay system.  Students receive an email at their University email account notifying them when a new tuition bill is available for review and payment.  In addition to this, the ePay system is accessible 24/7 in real time so an up to date balance due is always attainable.


Q: How can I access my student’s tuition bill or account activity?

A: Students can create up to five (5) authorized payers in the ePay system.  Once a student does this, the authorized payer will receive emails each time a new bill is ready and will have unlimited access to the ePay system.  It is highly recommended that parents have their student set them up to be an authorized payer on the account.


Q: Can tuition bills be paid monthly instead of once per semester?

A: The University of New Haven offers a monthly payment plan through Tuition Management Systems (TMS).  This optional plan allows families to pay their yearly tuition bill in ten (10) monthly installments instead of once per semester.  Additional specific information about the monthly payment plan can be found on the Bursar’s Office website.


Q: If I utilize the monthly payment plan, will I still receive bills from the University of New Haven?

A: You will still be billed by the University.  Since the payments you make to TMS that are due on the first of each month are wired to the University of New Haven at the end of each month, there will be a delay in posting TMS payments to your student’s account.  In addition, if your scheduled monthly payments are not enough to pay your bill in full, you will be expected to either increase your monthly payments or make a direct payment to the University for the difference.

In addition to charges for tuition, housing and the meal plan, there are charges I do not understand.  Please explain the general student fee and the tuition O/T day fee.

The general fee provides a partial contribution supporting essential infrastructure, facilities and institutional services necessary to promote student learning. This fee covers access to infirmary and counseling services and it supports student government and club activities. In addition, this fee supports technology infrastructure initiatives including, but not limited to, networks, electronic information resources, computer laboratories and smart technology classrooms. This fee also covers facility enhancements and other administrative services such as providing academic transcripts. The general fee is charged for each semester in which a student enrolls. 

The tuition O/T day fee is assessed if a student exceeds 17 credits in a semester.  Each credit over 17 is charged a per credit tuition charge based on the applicable rates for that particular year.


Q: What is a tuition differential and what is a lab fee?

A: Tuition differentials and lab fees are additional charges related to a specific course.  If a certain course is more expensive to operate, requires a travel component such as attending a concert or a play, or requires the use of unique equipment such as a special telescope or scientific device, one of these fees would apply.  Since these charges are related to specific courses, you may see them one semester and not another.  The fees are based on the courses your student is registered for.


Q: What do I need to pay?  I did not get a bill.

A:  Students receive information by email –the parent does not receive a copy of the bill unless the student forwards the information to the parent or the student provides online access to their bill.


Q: How can I pay a tuition bill?
A: Personal checks may be mailed directly to the Bursar's Office in Bergami Hall. Electronic checks (ACH payments) can be processed online through epay as well. The University accepts credit and debit card payments online only through epay and all card payments are subject to a 2.7% service fee. Cash payments are accepted in the office.

Q: What happens if I pay my bill late?

A: The University assesses monthly late fees of 1% of the remaining unpaid balance.


General Questions

Q. Who should we contact if I or my child has additional questions regarding financial aid?

A. The Financial Aid Office is located in Bergami Hall, Room 118B, and is open from 8:30 AM – 4:30 PM Monday-Friday.  During the summer, the office is open from 8:30 AM - 4:30 PM Monday – Thursday, and Friday from 8:30 AM – 1:00 PM.  You may contact the Financial Aid Office by phone, (203) 932-7315 or toll-free at 1-800-343-5864, ext.7315.  We are also available through email at


Communication Timeline

October                      The FAFSA is available for completion online at

January 1                    University of New Haven priority FAFSA deadline for returning students

March  1                      University of New Haven priority FAFSA deadline for new/transfer students

March – April               New/Transfer Students receive preliminary financial aid awards

April – May 1               Tax returns and Verification Worksheet due for new/transfer students and those selected for Verification

April – August              New/Transfer Students receive final award letters after submission of needed documents

June – July                  Continuing students receive their financial aid awards

June – August             Students and Parents apply for Private and Parent PLUS Loans to cover their remaining balance

Dining Services

Meal Plan Information
Designed for your convenience, University meal plans are both flexible and accommodating. The plans are especially designed to provide superior services to students while providing flexibility and value based on individual dining frequency and preferences. Provisions for special dietary needs can be arranged with the food service.

The meal plan is mandatory for first years, sophomores, juniors and seniors residing in University housing for the 2016–2017 academic year. First year students living in University Housing are required to purchase either the Charger Unlimited Gold or the Charger Unlimited Blue. Returning students and transfer students (of at least sophomore status) residing in University Housing are required to purchase a meal plan. Returning students and eligible transfer students may choose from the following meal plans: Charger Unlimited Gold, Charger Unlimited Blue, Flex 150 or Flex 100. Students residing in Savin Court or Main Street are not required to purchase a meal plan but may still opt to purchase a voluntary meal plan. Commuter students may also opt to purchase a voluntary meal plan. All students should thoroughly review the policies outlined below regarding mandatory and voluntary meal plans.

Changing Your Meal Plan:

Change it yourself at the following website during the first two weeks of every semester during the Open Enrollement period: My Housing

Meal Plan Policies and Procedures

1. First year students are required to purchase one of the Charger Unlimited meal plans each semester.

2. All residential students, with the exception of those residing at Savin and Main Street Condos, are required to purchase a meal plan each semester per the policies outlined in the Student Handbook.

3.  Students, regardless of class year, residing in residence areas without full or partial kitchens inside of the  suite/apartment must purchase either the Charger Unlimited Gold or Charger Unlimited Blue meal plan. These residence halls include Bergami Hall, Bethel Hall, and Westside Hall.

4.  For the 2016-2017 academic year only: 
Returning students residing in either Bergami Hall or Gerber Halls may opt to purchase either one of the Charger Unlimited meal plans or the Flex 150 meal plan.  

5. Mandatory meal plans are purchased for a specified semester and all allocated meals must be used by the end of that semester.  Meal swipes will not roll forward to the following semester. Up to $100 of the remaining balance in Dining Dollars may be rolled forward to the spring semester meal plan. Balances remaining in Dining Dollars at the end of the spring semester are nonrefundable and non-transferable.

6. Voluntary meal plan meal swipes and Dining Dollar balances may be carried forward from fall semester to the spring semester without the purchase of a new meal plan.

7. Before purchasing a meal plan, thoroughly review the description of the meal plan so that you fully understand the designated meal times and dining halls in which you can dine with a meal swipe and which designated meal times and dining halls will utilize a charge to your Dining Dollars.

8. Breakfast, dinner, and weekend meals are all-you-can eat in the Marketplace located in Bartels Dining Hall. Food may not be taken out of the dining hall at these meals.

9. Dining Dollars may be used in the Bartels Dining Hall as well other food service locations on campus.

10. Meal plans are nontransferable and only the individual to whom a meal plan is issued may use his/her student ID card to access the meal plan.

11. If a student officially withdraws from the University, a prorated refund will be issued through the 7th week of the semester. After the 7th week of the semester, the student is responsible for the full cost of the meal plan. A refund will not be issued.

12.  All meal plan purchases are for the entire academic yearAll meal plans purchased for the fall semester are rolled forward and purchased for the spring semester as well.  Student accounts are billed accordingly at the beginning of the fall and spring semesters. During the first two weeks of each semester, the Office of Residential Life coordinates an open enrollment period.  During this two week period, eligible students may log into their MyHousing account and update the meal plan that was purchased.  Students residing in Savin Court or Main Street and commuter students may cancel their meal plan purchase during the two week open enrollment period.  Students wishing to cancel their meal plan should contact the Office of Residential.  Upon approval, the meal plan will be canceled and the student’s account will be adjusted accordingly.

13.  All meal plan purchases are final at the end of the two week open enrollment period.

14.  Resident students will be prompted to select a meal plan through their MyHousing account.  Resident students who have not indicated their preferred meal plan purchase by the published deadline will automatically be assigned to a meal plan.  First year students will be assigned to a Charger Unlimited Gold meal plan.  Sophomores residing in Gerber will automatically be assigned to Flex 150. 
All other resident students who are required to purchase a meal plan will be assigned to the Flex 100. 

15. Class year is based on credits earned and recorded at the Registrar’s Office prior to the beginning of each semester.  The class year, particularly in the case of first year students and transfer students, as well as the residence hall assignment, will determine the requirement of purchase of one of the Charger Unlimited meal plans.

16.  For more detailed descriptions of the meal plans, amenities of each of University’s dining locations, as well as updated pricing, check out the website for Sodexo Food Services at the University of New Haven.

 Career Development

Q: What type of help does the University of New Haven offer to students in their career development?

A: The University has a full-service, comprehensive Career Development Center that assists students with all aspects of their career development.

We work with students in finding the right major and career path, conduct educational programs to inform students about career types, job market conditions, and the various paths to success; additionally, we prepare students for their  experiential opportunities through one-on-one coaching, resume/cover letter preparation, interviewing practice, and how to locate opportunities. The Career Development Center also holds networking events, on-campus interview/recruiting events, maintains alumni contacts, and helps prepare students for graduate school. The friendly, knowledgeable, and student-focused staff works closely with students to develop an individual career action plan that will lead to life-long career success.

Q: My child is having trouble figuring out what major best fits his/her abilities. Is there a way for him/her to get guidance?

A: Yes. Your student can take FOCUS, a computer-assisted career guidance system that will suggest potential career areas to explore based on interests, abilities, personality, and values. It is always recommended that your student meet with a Career Coach after taking FOCUS to discuss results and compose a plan for follow-up action.

In addition to FOCUS, your son or daughter can schedule a time to meet with a Career Coach to discuss the variety of ways he or she can explore majors at the University of New Haven.

Q: What type of connections to local and regional employers does the University have?

A: The Career Development Center partners with local, regional and national companies and organizations in for-profit, not-for-profit and governmental sectors to ensure that we are providing opportunities for students in every major. The main focus of this relationship development is to build the on-campus recruiting program that directly connects employer partners with students for internship and job opportunities. We conduct a number of events designed to provide connections between students and employers including three major annual on-campus career fairs, employer information tables and sessions, on-campus interviewing, networking events, seminars, and professional development workshops, all free of charge

Q: My son/daughter needs help finding an internship. Is there any assistance available?

A: We post internship opportunities to our job posting site on a daily basis, many of which are directly sent to us by our employer partners. We also source opportunities by culling websites of companies where our students could contribute. In addition to posting internships, we frequently send out e-mail blasts that could be of particular interest or where there is a need to act quickly.  About 75% of jobs that exist are never posted, so we use a variety of mediums to teach students how to locate positions in their majors as well as in companies in which they are interested. Students also connect with internships through their academic departments, with support from the Career Development Center.

Q. My son/daughter needs to have a resume written. Are there resources available to assist him/her?

A: The Career Development Center assists with resumes by offering students opportunities to attend a resume-writing workshop, to submit their resume online for review, and to meet with a career coach to learn how to build a great resume from scratch. The Career Development Center staff has experience reviewing resumes in all degree programs, and stays abreast of employer preferences and feedback regarding resumes to ensure our students are successfully conveying their experiences and skills to employers in a format that produces results.

Q: Does the University of New Haven offer assistance with interviewing?  

A: The Career Development Center has several resources that can be used by students to learn and master their interviewing skills. Students meet with a career coach to learn the strategies behind a successful interview and begin practicing those strategies right away. Our staff will review important interviewing questions and conduct a mock interview so students get immediate feedback on their performance. Additionally, we offer an online mock interview system where students record themselves answering questions and submit those videos for review by the Career Development Center staff. Most importantly, through collaborations with several academic programs, students participate in a professional mock interview event where employers and alumni come to campus to conduct mock interviews for students, providing a hands-on simulation with immediate feedback for students to practice this vital career management skill.

Q: Is there any assistance available to my son/daughter who is looking to apply to graduate school?

A:  Yes. The Career Development Center can help your student begin the application process for graduate school by providing information on how to research graduate and professional schools, exam preparation resources, personal statement reviews, and general application tips. The Career Development Center, in collaboration with several departments around campus, hosts an annual Graduate School Week with a series of events, workshops, and information sessions to help students understand the graduate school, application process, write their personal statements, become acquainted with admissions requirements and exams, and learn how to finance graduate school. The Career Development Center also collaborates with faculty advisors for pre-law and pre-med for specific student needs in applying to related professional programs. The University of New Haven also has faculty advisors who provide guidance on specific professional school disciplines.


Q: Can I/Should I contact my son/daughter's professors to see how my son/daughter is doing in his/her classes? Who should I contact if I am concerned that my son/daughter is struggling academically?

A:  Students should contact their professors if they are struggling academically and we encourage parent/student communication on academic matters. Parents are encouraged not to contact faculty directly. A parent may contact the Academic Success Center regarding their concerns. The Academic Success Center can work with the student and will communicate with a parent if an Academic Records Release form has been signed by the student.

Q: My student is not doing well in a class, what should they do?    

A:  Students should always meet with the professor first regarding concerns about a class.  Once the student and faculty have outlined a plan for success, the student should take advantage of the many academic resources on campus, such as the Academic Success Center and the Center for Learning Resources, to execute the plan.

Q: What if the student has a problem with the professor, who do they go to?   

A: The student should discuss the problem with the professor and try to work toward a mutually accepted resolution. If the problem continues, the student should report the problem to the Chair of the Department where the course resides, then the Dean of the College and finally the Provost’s Office if the issue still has not been resolved.

The staff of our Center for Student Success may also be able to assist in the process and provide advice about how to proceed.

Q: What are credit hours? 

A: A credit represents one hour of class per week for one term.  A class worth three credits meets three hours per week for the term.

Q: Where can students get a copy of their transcript?  

A:  Written requests from the student are required for transcripts to be issued. Each request must include the student name (and previous name(s), if applicable), student identification number, dates of attendance, and signature of the student plus the full street address, city, state, and zip code along with the name of the institution or third party to which the transcript will be sent. There is no fee for a transcript, but the student's financial account in the Bursar's Office must be in good standing before a transcript will be issued. Signed requests may be mailed to the Bursar's Office, presented in person, or faxed to 203-931-6086.

Please note:  Upon graduation, students will automatically receive one complimentary, official transcript which will be stamped "Official Transcript Issued to Student."  Upon receipt of any Transcript Request Form, the university will issue only unofficial copies to students.  Official transcripts will only be issued from the university directly to third parties on behalf of the student.

University of New Haven students may download a Transcript Request Form and submit it to the Registrar's Office for processing. Detailed information is available on the form.

If you are a non-University student who completed courses through Cultural Experiences Abroad (CEA), please do not use the link above to request a transcript as it will delay processing.  You must contact CEA directly to request a transcript.  CEA's transcript request form can be found on their website at

Q: What is the function of the Registrar’s Office? 

A:  The Office of the University Registrar maintains the academic records of all undergraduate and graduate students. The staff is responsible for assisting with course registration, enrollment certification, academic transcripts, and graduation and veteran benefits. The staff is also available to assist students with the procedures for releasing information from their academic record, which may be disclosed only with the student’s written consent, and can answer any questions students may have about the registration process.  

Office of the University Registrar

Q: Who do I talk with about a charge on my students' bill?

A: Click here to learn how to log on and to ePay and pay your bills

Q: Are there audition requirements for entry into music programs?

A: The University of New Haven's music programs require no auditions for entry to the programs. All students accepted by the University are eligible to declare as music majors.

Q: Are there music scholarships?

A: There are no scholarships specifically for music students. But there are a variety of need- and merit-based scholarships for students.

Q: How many credits are needed to be “full-time”? 

Undergraduate Students

Full-time student status is attained by registering for a minimum of 12 charge credits per semester, or equivalent term, on either a matriculated or non-matriculated basis.  Such status is continued to a succeeding term provided a minimum of 12 credits are completed in the current term.  Completion is defined as receipt of a letter grade of A+ through D-, F, S, or U.  Other letter grades do not signify course completion.

Full-time students are eligible for all daytime student activities and benefits and are subject to full-time tuition charges and other relevant fees.  It is assumed that full-time students will select the great majority, if not all, of their courses from daytime course schedules, unless needed courses are unavailable during the day.

Students who register for 1 through 11 charge credits during a semester or equivalent term maintain part-time status.  

Q: My student took 12 credit hours in the first two semesters so why are they not a sophomore?  

A:  A minimum of 27 credits is required for sophomore status.

Q: What are the potential effects of dropping a course?  

A:  Students who drop a course may not be full time, billing or financial aid may change,  and the credits dropped will not be earned which may impact the student’s ability to meet satisfactory academic progress requirements.

Undergraduate Students A student who wishes to add or drop a course must refer to the deadline dates as published in the undergraduate academic calendar.  All add/drops are done online during the add/drop deadline period and should be done in consultation with the student’s academic advisor.

Online add/drops in Banner self-service must be completed prior to the published deadline in the academic calendar.  After the last day to drop a course, student names remain on class rosters and on transcripts, even if a student decides to stop attending a class.  In this case, the student should request a final grade of "W" (withdrawal) from the instructor of the course.  Because full-time students are assessed full-time tuition based upon a credit range, dropping a course does not qualify full-time students for cancellation of tuition or fees.  Because part-time students are assessed tuition on a per-credit hour basis, the tuition refund policy is applied when a course is dropped.

Q: When does the semester start? 

A: See the academic calendar

Q: What is an Academic Advisor?   

A:  Academic Advisors are faculty members who are assigned to individual students to assist with selecting courses, refining major/minor choices, and to provide guidance to students on issues related to their academic progress at the University.