Parameters for image-map-2:{}
University of New Haven logo

Computers, Software & Networking

  1. Computers

    The University of New Haven has arranged for specialized computer discounts with two premiere vendors, Apple Computer and Dell. Both of these vendors offer education discounts on their products lines as well customized systems. These discounts vary by model, promotional period and other factors, so there is no set discount rate. Purchases made through the Educational Discount programs are strictly between the purchaser and the vendor. Apple and Dell offer extended warranty options that we recommend reviewing and taking advantage of. While the University provides all students technical support, including the diagnosis and repair of hardware issues, we do not stock, purchase or provide parts.

    The University of New Haven has teamed up with Apple Computer to offer discounts on selected Apple products. For more information about this program, please consult Apple's website by clicking here.

    The University of New Haven has teamed up with Dell Computer to offer discounts on selected Dell products. For more information about this program, please consult Dell's website, located here .

    What kind of computer should I purchase?

    There are a number of factors you should consider when purchasing a computer. You should consult the faculty in your anticipated program of study to determine if there are any special requirements for hardware or software as this may affect your decision.

    Often, the most important determining factor is what computer will you be most comfortable with. A computer that meets your wants and needs is really going to have a greater effect on whether you release full value from it than any other factor. The university does recommend laptops as a preferred student computing platform because of portability, ease of use, space considerations, and service options- it is definitely easier to bring a laptop to our student technical support office — we do not make house calls! Today's laptops possess computing power much closer to desktops than in the past, and are generally suitable for almost all tasks.

    The Student Technical Support Office will also help with configuration issues. For example, if you purchase a Mac but determine that you need to run Windows to support Windows only applications, we will install Boot Camp and Windows. If you determine that the version of Windows you are running is not the version you need, we can back up your data and install a new version.

    If you have specific questions about a computer purchase, please contact the Director of Academic Computing, Alan MacDougall, either at  amacdougall@newhaven.edu or by calling 203.932.7054.
  2. Software

    The University has a licensing agreement with Microsoft that allows us to provide low-cost and free software under the Volume Licensing Program. In addition we provide anti-virus software at a significant discount. Finally, we also have a variety of other software available at a discounted student price, including suites from Adobe.  

    Every student receives one free copy of Microsoft Office. Currently, we are providing Office 2011 for the Mac, or Office 2010 for Windows. Future upgrades will be made available as they are released. You may NOT purchase multiple copies of the same version of Office.

    All of this software can be purchased and downloaded by logging in to InsideUNH.   Once logged in to InsideUNH, click on the "Technology" tab, then "Purchase Software". You will be redirected to the software webstore. 

    The following software can be purchased for a fee: Windows 7, Windows 8, Visual Studio, Office 2010 for PC, Office 2011 for MAC, Trend Micro Internet Security for Windows, Intego Virus Barrier for Mac. Other software is available too, prices vary by the software package. If you have specific questions about software that is available for purchase through the university, please contact the Student Support office at: studenttechsupport@newhaven.edu, or by calling the office at: 203-932-7235.
  3. Accessing the Network

    Resnet is the collection of network services that UNH residential life students can access from their individual rooms. Among these services are e-mail and Internet access. Both wired and wireless access is provided. Wired access is recommended as the fastest, most reliable method when appropriate.

    Resnet is your gateway to the electronic world community (on ramp to the Information Highway). Typically, students use Resnet for two purposes: electronic mail (e-mail) and Internet access.

    Resnet is free to USE but not ABUSE. The University provides Resnet for the enhancement of your academic pursuits. If you engage in inappropriate activity, your direct Resnet connectivity privileges will be revoked.

    Minimum Configurations to Connect to Resnet

    UNH is an open platform campus with Macs, PCs, and Unix/Linux. You are welcome to use any computer if it meets the minimal configuration described below:

    Macintosh or Mac OS compatible
    Mac OS X 10.4
    G4 minimum processor
    1 GB RAM
    Ethernet cable (for wired access)- available for purchase at the UNH Campus Store

    PC (including Intel Macs running Windows)
    Windows: Windows 7, Vista, or XP Professional, or Linux.
    1 GB RAM
    Ethernet cable (for wired access)- available for purchase at the UNH Campus Store

    NOTE: Please be aware that the above signifies the minimal requirements to access Resnet . A higher speed processor and increased RAM will increase performaance.

    Connecting to Resnet

    If your PC meets the minimum configuration, it should be able to connect to the internet. TCP/IP should be set to DHCP and your computer will obtain an IP address automatically. Computers that access Internet resources are subject to the firewall security policy. The firewall supports all major protocols including. Any questions regarding network protocols should be directed to the Network Administrator.

    If your computer will not connect to the internet, try calling the student technical support office at x7235 or visit the office in the Campus Store (bring your computer).

    For Wired connections to RESNET: Plug one end of the patch cord into your Ethernet card and the other end into the DATA jack in your room. The DATA jacks are the LOWER outlets in your room. They are labeled in red as DATA. (Note: PHONE jacks are the UPPER ports and are labeled in black as TEL.)

    Other Available Network Services

    Wireless coverage is in numerous locations and is continuing to expand. Students connect to the "Student" wireless network.

    There are also a number of locations where computers are available for student use, including the Marvin K. Peterson Library, Bartels Hall Student Center, the Beckerman Recreation Center, and the computer lab in Bergami Hall, which has scheduled open use hours.

    Electronic access to the UNH Library is available through the UNH home page or the following URL: http://library.newhaven.edu.

    What do I do if Resnet is unreachable?

    If you are experiencing an access problem, you need to...

    Report the problem to the RA assigned by the Office of Residential Life. The RA will triage problems to OIT. OIT will validate Resnet access "to the DATA jack" and (situation permitting) assist the student in identifying computer-specific problems. The University is responsible only for Resnet connectivity to the DATA jack in your room. Time and situation permitting, OIT will assist students in identifying computer-specific problems.

  1. Need Help?

    Click Here for telephone, email and other I.T. support information.