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Computers, Software & Networking

  1. Computers

    The University of New Haven has arranged for specialized computer discounts with two premiere vendors, Apple Computer and Dell. Both of these vendors offer education discounts on their products lines as well customized systems. These discounts vary by model, promotional period and other factors, so there is no set discount rate. Purchases made through the Educational Discount programs are strictly between the purchaser and the vendor. Apple and Dell offer extended warranty options that we recommend reviewing and taking advantage of. While the University provides all students technical support, including the diagnosis and repair of hardware issues, we do not stock, purchase or provide parts.

    The University of New Haven has teamed up with Apple Computer to offer discounts on selected Apple products. For more information about this program, please consult Apple's website by clicking here. For additional information about Apple products, click here.

    The University of New Haven has teamed up with Dell Computer to offer discounts on selected Dell products. For more information about this program, please consult Dell's website, located here.

    What kind of computer should I purchase?

    There are a number of factors you should consider when purchasing a computer. You should consult the faculty in your anticipated program of study to determine if there are any special requirements for hardware or software as this may affect your decision.

    Often, the most important determining factor is what computer will you be most comfortable with. A computer that meets your wants and needs is really going to have a greater effect on whether you release full value from it than any other factor. The university does recommend laptops as a preferred student computing platform because of portability, ease of use, space considerations, and service options- it is definitely easier to bring a laptop to our student technical support office — we do not make house calls! Today's laptops possess computing power much closer to desktops than in the past, and are generally suitable for almost all tasks.

    The Student Technical Support Office will also help with configuration issues. For example, if you purchase a Mac but determine that you need to run Windows to support Windows only applications, we will install Boot Camp and Windows. If you determine that the version of Windows you are running is not the version you need, we can back up your data and install a new version.

    If you have specific questions about a computer purchase, please contact the Director of Academic Computing, Alan MacDougall, either at or by calling 203.932.8324.
  2. Software

    The University has a licensing agreement with Microsoft that allows us to provide low-cost and free software under the Volume Licensing Program. In addition we also have a variety of other software available at a discounted student price, including suites from Adobe.  

    Every student receives one free copy of the most recent release of Microsoft Office that may be installed on up to 5 devices.  Future upgrades will be made available as they are released. You may NOT purchase multiple copies of the same version of Office. Instructions to download your free copy of Office through your UNH Office365 mailbox are available by clicking here.

    Other software can be purchased and downloaded by logging in to InsideUNH.   Once logged in to InsideUNH, click on the "Technology" tab, then "Purchase Software". You will be redirected to the software webstore. 

    The following software can be purchased for a fee: Windows 7(upgrade only), Windows 8(upgrade only), Visual Studio. Macintosh users who have downloaded their free copy of Office may purchase the Windows version to run in Parallels or virtually on the Mac.. Other software is available too, prices vary by the software package. If you have specific questions about software that is available for purchase through the university, please contact the Student Support office at:, or by calling the office at: 203-932-7235.
  3. Accessing the Network

    Resnet is the collection of network services that UNH residential life students can access from their individual rooms. Among these services are e-mail and Internet access. Both wired and wireless access is provided. Wired access is recommended as the fastest, most reliable method when appropriate.

    Resnet is your gateway to the electronic world community (on ramp to the Information Highway). Typically, students use Resnet for two purposes: electronic mail (e-mail) and Internet access.

    Resnet is free to USE but not ABUSE. The University provides Resnet for the enhancement of your academic pursuits. If you engage in inappropriate activity, your direct Resnet connectivity privileges will be revoked.

    Minimum Configurations to Connect to Resnet

    UNH is an open platform campus with Macs, PCs, and Unix/Linux. You are welcome to use any computer if it meets the minimal configuration described below:

    Macintosh or Mac OS compatible
    Mac OS X 10.4
    G4 minimum processor
    2 GB RAM
    Ethernet cable (for wired access)- available for purchase at the UNH Campus Store

    PC (including Intel Macs running Windows)
    Windows: Windows 7, 8, or 10, or Linux.
    2 GB RAM
    Ethernet cable (for wired access)- available for purchase at the UNH Campus Store

    NOTE: Please be aware that the above signifies the minimal requirements to access Resnet . A higher speed processor and increased RAM will increase performance.

    Connecting to Resnet

    If your PC meets the minimum configuration, it should be able to connect to the internet. TCP/IP should be set to DHCP and your computer will obtain an IP address automatically. Computers that access Internet resources are subject to the firewall security policy. All computers on the university network re requited to have antivirus protection.

    If your computer will not connect to the internet, try calling the student technical support office at 203.932.8324 option 2 or visit the office in the Campus Store (bring your computer).

    For Wired connections to RESNET: Plug one end of the patch cord into your Ethernet card and the other end into the DATA jack in your room. 

    Other Available Network Services

    Wireless coverage is in numerous locations and is continuing to expand. Students connect to the "UNHStudent" wireless network and login with your UNH Network account and password.

    There are also a number of locations where computers are available for student use, including the Marvin K. Peterson Library, Bartels Hall Student Center, the Beckerman Recreation Center, and the computer lab in Bergami Hall, which has scheduled open use hours.

    Electronic access to the UNH Library is available through the UNH home page or the following URL:

    What do I do if Resnet is unreachable?

    If you are experiencing network issues, you need to...

    Contact the Student Tech Support Office.

    If the issue is affecting everyone in your room/floor/building, report the problem to the RA assigned by the Office of Residential Life. The RA will triage problems to OIT. 

  1. Need Help?

    Click Here for telephone, email and other I.T. support information.