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Email FAQs

How do I get an account ?
How can I read my email ?
Is there a limit to the size of my email account ?
Can I forward my UNH email account to another email address ?
Is there a spam filter on the email server ?
What can I do to cut down on the spam I receive ?
Is there virus protection on the email server ?
How do I change my password? 


How do I get an account ?
When new faculty network accounts are created a UNH email address is also created with the same username and password. The creation of any network account requires that an online network account form be submitted to the Office Information Technology. Please contact your department's administrative assistant for more information.

How can I read my email ?
Users can check their UNH email by using either the University's web-based email interface or by using a mail client such as Outlook or Mac mail.

To access the web-based email, users can go directly to and when prompted, enter their network username and password.

To use a mail client, use the following mail servers:

  • pop3: – SSL only / Port: 995
  • IMAP: – SSL only / Port: 993
  • smtp: The University does not provide an external SMTP server. Please use your local ISP's SMTP server.

Is there a limit to the size of my email account ?
Mailboxes are set to warn users when they reach 1GB in size and do not allow users to send emails once their mailbox reaches 1.5GB.  Users will still be able to receive emails if they are beyond the 1.5GB limit, but will not be able to send.  It is suggested that emails with large attachments be saved and the original message be deleted.

Can I forward my UNH email account to another email address ?
Users can set their UNH email to forward to an outside account.  The University cannot be responsible for messages that are not received due to spam filters or other rules.  Download PDF

Is there a spam filter on the email server ?
UNH uses spam-filtering appliances to scan all incoming mail sent to to University users.  Once a day at approximately 3:00pm, users that have received items marked as spam within the last 24 hours will be sent a notification email from "Admin Junk Summary" listing those emails.  The user has the ability to review the items blocked as spam and to 'unjunk' any false positives.  The act of unjunking an email will automatically add the sender to the users' 'allowed' list of senders.

Users can view the contents of their Junk Box and unjunk messages at any time by going to and logging in using their network username and password (say Yes or Accept to any Security Warnings).  

 What can I do to cut down on the spam I receive ?

There are several things that users can do to help decrease the amount of spam they receive.

1.  Do not use your UNH email address to sign-up for non-work-related mailing lists.  Mailing lists are often sold to other "advertisers" which then send unsolicited emails.

2.  NEVER reply to a piece of spam or use an 'unsubscribe' link to request that you be taken off a spammer's mailing list.  Oftentimes, these links are used simply as a way to confirm that the email address they are sending to is valid.

Is there virus protection on the email server ?
The university scans emails for viruses in two locations.  All mail originating outside the university is scanned when it passes through the anti-spam devices at the gateway.  If a message has an attached virus, it is either cleaned and delivered or quarantined.  Quarantined messages are listed in the user's Junk Box but cannot be unjunked.

The scanned external emails are then passed to our internal mail servers where they are scanned again, along with all internal emails.  A different anti-virus package is used at this point to provide greater redundancy.  Once again, if a message has an attached virus, it is cleaned and delivered whenever possible but if it is determined to be uncleanable, the attachments is stripped from the message.

This does not mean a virus cannot get through. An email virus can impact all users at the University of New Haven. All it takes is one user opening an unknown attachment or link.

 One quick way to check if the email is valid is to click on the sender’s email address to reveal the actual email address that it was sent from before opening and clicking on any attachment or link. This can be done in the Outlook preview window by clicking the email address. For example the sender may say “Microsoft” but if the email address shows a account, this is a virus.

 Proceed with caution and when in doubt DELETE it. The Office of Information Technology can always recover a deleted email if necessary. 

How do I change my password ?

From a workstation connected directly to the UNH network:

  • After logging in, hit Ctrl-Atl-Del on your keyboard simultaneously (do this only once!)
  • A Windows Security box will appear.
  • Choose the option  "Change a Password."
  • Enter your old and new password, confirming

From Outlook Web Access:

        To access -

  • After logging in, click on the Options button in the upper right corner
  • Click on the "Change Password" button
  • You will be asked to log in again - Use the same credentials that you used when logging into OWA
  • Enter your old and new password, confirm

If you do not remember your old password, please contact the Helpdesk.



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