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Frequently Asked Questions (FAQ)
How do I setup my Blackberry/iPhone/Mobile Device for Outlook Live?An Email Setup Help Wizard can be found online at http://help.outlook.com/en-us/140/dd936216.aspx. This link will assist you in configuring your mobile device or desktop email program (Mac or PC). If you would like to jump right to the settings for POP/IMAP access, the information on http://help.outlook.com/en-us/140/cc875899.aspx will help you.
Note for iPhone Users: You should add your Outlook Live account as an Exchange ActiveSync account using the steps here; however, leave the field "Domain" blank and for "Server Name" use "pod51004.outlook.com". Your username is your Full email address (Ex: username@unh.newhaven.edu).
I get an error message stating that I am currently signed on or I need to sign out of my existing account!
You may be signed in to your personal Hotmail or Outlook account. Make sure you sign out of Hotmail/Outlook completely, and then go to http://outlook.com/unh.newhaven.edu again.
How can I change my password? / I forgot my password!
You can change your password for Outlook Live (and all other UNH network systems, including Blackboard and Matrix) by going to the UNH Password Reset tool at http://www.newhaven.edu/24028/ and following the steps.
What is my e-mail address?
Your e-mail address will be username@unh.newhaven.edu, where username is the same as your existing UNH username.
How do I access my UNH Outlook Live e-mail?
Go to http://outlook.com/unh.newhaven.edu and sign-on with username@unh.newhaven.edu and your new Outlook Live password, which will be e-mailed to existing students.
What is my Windows Live ID?
Your Windows Live ID is the same as your new e-mail address — username@unh.newhaven.edu.
What is my Windows Live ID password?
Your Windows Live ID password will initially be e-mailed to you. Once established, your Live ID password is also your UNH network password. If you reset your UNH network password while on campus, the password for your Windows Live ID account will also be changed. If you change the password for Windows Live ID while signed on to Outlook Live, the password change only affects Outlook Live.
What will my mailbox quota / storage limit be?
Students receive a much larger mailbox quota (10 GB) and can send up to 20 MB attachments. SkyDrive includes 25 GB of secure online storage.
Will my e-mail account still work when I graduate or leave the University?
Your e-mail account will continue to work after you graduate, as long as you use it. Microsoft will terminate any mailbox inactive for a year. Once you are no longer a student, your account will display advertisements beside your messages.
Glossary of Windows Live Terms:
- Windows Live SkyDrive: store up to 25 GB of data
- Windows Live Groups: collaborate in a virtual workspace
- Windows Live Messenger: chat with friends and swap photos
- Windows Live Toolbar: sync favorites in Internet Explorer 8 and 9
- Windows Live Photo: share photos
- Microsoft Office Live Workspace: store and share documents online
- Windows Live Spaces: connect with friends
